Privacy Policy

We at Virtuoso Parties Pte Ltd are committed to protecting your privacy. This Privacy Policy describes our data collection and disclosure practices for our website, mobile applications and any third party e-commerce platforms for which we offer our products and services. This Policy applies to any personal information that you provide to us, or that we collect from you whilst you visit our website or related third party e-commerce platforms to engage the use of our products and services.




1.     CONSENT


By engaging the use of our products and services, you consent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not proceed to engage the use of our products and services.





Personal Information

When you access, interact and engage the use of our products and services, we may collect and process certain Personal information about you that can identify and contact you such as, but not limited to your:


·      Name

·      Contact number

·      Email address

·      Address


Non-Personal Information

When you access, interact and engage the use of our website, we may use automated information gathering technologies to gather certain Non-Personal information about your visit, usage and interactions such as your;


·      Log data

·      Internet Protocol (IP address)

·      Cookies

·      Device Information



We use cookies to track the activity on our website and to hold certain information. Cookies are sent to your browser from a website and stored on your device which enables us to customise pages for you based on your preferences or on the information that you may have provided to us.


You may instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do so, you may not be able to access and utilise some parts of our services on our website.





We use the information that we collect from you to facilitate and extend our products and services to you. We also use your information for one or more of the following purposes;


·      To respond to your enquiries, comments or feedback

·      Setting up of your account(s)

·      Process transactions and payment

·      To deliver our products and services to you

·      To provide notifications of services that you have signed up for or otherwise agreed to receive

·      To perform research and analytics aimed at improving our products and services.






We utilise reasonable information security measures to safeguard your Personal Information from loss, misuse, unauthorised access, disclosure, alteration or destruction. By agreeing to this policy and using our website, app or other third party e-commerce platforms and messaging services, you acknowledge that the transmission of information over the Internet is not 100% secure. As such, we cannot guarantee its security nor are we able to circumvent any privacy settings or security protocols contained on third party e-commerce platforms and messaging services including emails and mobile communication applications. Therefore it is your responsibility to exercise reasonable care when disclosing any personal information to us via the Internet.


We limit access to Personal Information to our employees, delivery partners, service providers and agents who may need access to your information in order to operate, deliver or improve on our services. These individuals are bound by confidentiality obligations and may be subjected to disciplinary actions, including termination and criminal prosecution, if they fail to meet these obligations.





We will not sell, distribute or disclose your personal information to third parties for their own marketing purposes unless we have obtained explicit and affirmative permission from you.


We will only disclose your Personal Information to third parties such as delivery partners, contractors, agents or other service providers engaged to perform, provide and/or deliver our products and services to you on our behalf.





At our discretion, we may include links to third party sites, services or apps on our website. These third parties may have their own independent privacy policies. We are not responsible for the privacy and security practices of such third parties. You are encouraged to review their Privacy Policy before sending them any personal data.





This Privacy Policy may be updated periodically with or without prior notice to reflect the changes in the law and guidance.





If there are any questions or comments regarding this Privacy Policy, you may contact us at [email protected]